Shipping Policy

We ship pan-India from Mumbai via trusted courier partners (Delhivery, DTDC, Blue Dart, XpressBees, and Ekart — the carrier that best serves your PIN gets your parcel).

Coverage

• All serviceable PIN codes in India
• Some remote PIN codes may not be serviceable — the checkout will let you know
• We do not currently ship internationally

Shipping fees

• Free on orders of ₹499 and above
• Flat ₹49 on orders below ₹499
• No hidden charges — the total at checkout is what you pay

Processing time

Orders are picked, packed, and handed to the courier within 1–2 business days. Orders placed on Sunday or a public holiday are processed the next working day. You'll get an email with your tracking link within 24 hours of dispatch.

Delivery timelines

These are total estimates from the day you place your order (they include the 1–2 business day dispatch window):

• Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 3–7 business days
• Rest of India: 5–10 business days

Delivery timelines depend on courier availability, weather, festivals, and local disruptions. Some remote pincodes (North East, J&K, Andaman & Nicobar, remote hill stations) may take a little longer. We do everything we can to hit the estimate; if something's taking noticeably longer, please email us.

Tracking

Within 24 hours of dispatch, we email you a tracking link. You can also track using your order number (like #CO-00042) on our Track Order page.

Failed deliveries

Couriers make up to 3 delivery attempts. Common reasons for a failed attempt:

• Nobody available at the delivery address
• Incorrect or incomplete address (please double-check pincode and landmarks at checkout)
• Phone number not reachable
• Customer refused delivery

If all 3 attempts fail, the parcel is returned to us as RTO (Return to Origin). We'll email you to arrange redelivery — an additional ₹49 shipping fee applies for redelivery, or you can request a full refund minus a ₹49 reverse-shipping charge.

Damaged parcels

If the outer packaging looks damaged at delivery — dented, wet, torn, or opened — please refuse deliveryand let us know within 24 hours. If you accept it and find damage inside, take unboxing photos and email us within 48 hours. We'll arrange a replacement or refund per our Return & Refund Policy.

Cash on Delivery

Cash on Delivery is available across serviceable PIN codes at no extra charge— you pay the same total you'd pay online. Availability is confirmed at checkout. When you choose COD:

• You pay the courier in cash when your order is delivered
• The invoice inside your parcel confirms the amount
• Please keep exact change ready — couriers rarely carry change

Cancellations

You can cancel for free any time before your order ships — just email us with your order number and we'll refund you in full within 1 business day. Once the parcel is with the courier, cancellation follows our Return & Refund Policy.

Address changes

We can update your shipping address only if the order hasn't shipped yet. Email us within a few hours of placing the order with your order number and the new address. Once the parcel is with the courier, we can't redirect it.

Contact

Delivery questions → support@caseorbit.in
Please include your order number in the subject line.