Return & Refund Policy

We stand behind everything we ship. If something's wrong or the product isn't what you expected, here's how returns and refunds work at caseorbit.

The short version

• 7-day return window from the day your order was delivered
• Items must be unused, in original packaging, with all tags and accessories
• Refunds hit your original payment method within 5–7 business days after we receive the item
• We pay reverse-shipping for defective or wrong-item deliveries; you pay for change-of-mind returns

How to start a return

1. Email hello@caseorbit.in within 7 days of delivery with your order number (e.g. #CO-00042) and the reason for return
2. Attach a photo of the item so we can verify condition
3. We'll reply within 24 business hours with a reverse-pickup or self-ship instruction
4. Pack the item securely in the original packaging
5. Once we receive and inspect the return, we start the refund

What can be returned

Most products qualify, subject to these conditions:

• Item is unused, unwashed, in the same condition you received it
• Original packaging, tags, protective films, and any bundled accessories are included
• Not on the non-returnable list below

What can't be returned

• Screen protectors and tempered glass once the seal is broken or applied
• Items marked "Final Sale" or discounted 50% or more
• Items damaged from misuse, drops, or normal wear-and-tear
• Items received more than 7 days ago
• Gift cards

Damaged, defective or wrong item

We're sorry — this shouldn't happen. Email us within 48 hours of delivery with a photo of the item and the packaging. We'll arrange free reverse pickup and either replace the item or refund you in full, whichever you prefer.

Change of mind

No problem — you can still return within 7 days. Because reverse-shipping isn't free for us, we deduct a flat ₹49 reverse-shipping fee from the refund (this is what our courier charges us). If your order qualified for free shipping when you placed it, the ₹49 is only deducted if the entire order is returned.

Exchanges

We currently process exchanges as a return + fresh order. Refund the returned item, place a new order for the replacement, and mention the return in your email so we can coordinate. This is faster than swap-in-transit and gets you the right item in your hands sooner.

Cancellations

• You can cancel any order before it ships by emailing us. Refund is issued the same day.
• Once we've handed the parcel to the courier, the order can't be cancelled — treat it as a return.
• If we can't fulfil your order (out of stock, pincode not serviceable), we cancel it and refund you proactively.

Refund timing by payment method

• UPI: 1–3 business days
• Cards: 5–7 business days (depending on your bank)
• Net Banking: 3–5 business days
• Wallets: 1–3 business days
• Cash on Delivery: we ask for your UPI ID or bank details; refund goes there within 5 business days of receiving the returned item

If a refund hasn't arrived within the window above, please check with your bank first, then email us with the payment reference and we'll trace it.

Contact

Return questions → hello@caseorbit.in
Please always include your order number in the subject line so we can find it faster.